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  • Terms and Conditions

This site is operated by Pricerite.com.hk Limited.

If you intend to use the online shopping services or simply want to browse in the site or otherwise use this site, please read these Terms and Conditions carefully before using the site. By using the site or any part of it, you agree that you have read these Terms and Conditions and that you accept and agree to be bound by them.

1. GENERAL

1.1 In these Terms and Conditions the following definitions shall apply:

a. “Pricerite.com.hk” shall mean Pricerite.com.hk Limited.

b. “Pricerite Hong Kong eShop” and “Pricerite Macau eShop” shall mean the sites operated by Pricerite.com.hk and will be referred to as “Pricerite eShop”.

c. “Legal Notice and Disclaimer” shall mean the legal notice and disclaimer applicable to the Pricerite eShop service.

d. “Privacy Policy Statement” shall mean Pricerite.com.hk’s policy regarding personal data collected in connection with this site and Pricerite.com.hk’s policy regarding the privacy of Customers and visitors to the site.

e. "Customer/Customers" shall mean you and all other persons who purchase the products under your Login.

f. "Login" shall mean a Customer's personal password and access to Pricerite eShop under that Customer's registration.

g. "Price” shall mean the price of a product on the day of order.

h. "Product/Products" shall mean any and all the products for sale on Pricerite eShop.

1.2 All Products sold by Pricerite.com.hk through this site are subject to these Terms and Conditions. By submitting your order for processing at Pricerite eShop, you confirm that you have read, understood and agreed to the Terms and Conditions prevalent at the time your order is submitted for processing.

1.3 These Terms and Conditions should be read in conjunction with the Legal Notice and Disclaimer and the Private Policy Statement and shall prevail over any other document including any Pricerite Stores Limited’s policy.

1.4 The Customer agrees to provide the complete and updated information for registration on this site. For credit card payment registration, the Customer shall provide Pricerite.com.hk with accurate and complete credit card information and represents and warrants to Pricerite.com.hk that his use of the credit card (details of which have been supplied) is authorised and legal.

1.5 Pricerite.com.hk has the absolute discretion to refuse registration of a potential Customer and to terminate the registration of any Customer for any reason whatsoever.

1.6 The Customer agrees to pay for every order made and agrees to indemnify Pricerite.com.hk for all claims, loss and damages whatsoever made by any third party arising from the actions of a person placing orders for the Products using the Customer's Login. The Customer shall be responsible for updating his registration information including his credit card particulars with Pricerite.com.hk. The Customer shall be responsible for notifying his bank of any changes to his record, or loss, theft or unauthorised use of his credit card.

1.7 Pricerite.com.hk shall make every effort to fulfill orders placed by Customers through Pricerite eShop, but shall not be liable to any person if Pricerite.com.hk shall decline or become unable to fulfill an order for whatever reason, including supply shortage or supply modification.

1.8 Notwithstanding the provisions of clause 1.7, Pricerite.com.hk reserves the right to decline any order it may, in its sole opinion, consider unreliable for credit reason or otherwise.

1.9 Customers can access Pricerite eShop by using a personal password. Pricerite.com.hk shall not be responsible for any offline password management and the Customer shall ensure that his password is kept strictly confidential to prevent unauthorised use. Pricerite.com.hk shall use its best endeavours to prevent any unauthorised entry to Pricerite eShop. However, Pricerite.com.hk shall not be liable for any loss or damages whatsoever if any third party gains unauthorised access to the Pricerite eShop site using Customer’s Login.

1.10 All orders are subject to Pricerite.com.hk’s acceptance at its sole discretion and stock availability.

2. PRODUCT

2.1 Products on this site are subject to availability and may be withdrawn at any time without prior notice.

2.2 Pricerite.com.hk shall make every effort to ensure the accuracy of Product pictures and written descriptions but pictures and/or written description of Products on this site may not correspond exactly to the physical Products.

3. ASSEMBLE SERVICE

3.1 Assemble shall be carried only on the delivery date and at the delivery address specified on the order.

3.2 Assemble service fee will be charged per piece based on the Product’s unit original selling price.

4. PRICE

4.1 Pricerite.com.hk shall make every effort to ensure that prices, details and sizes of Product details on Pricerite eShop are updated but Pricerite.com.hk reserves the right to vary the price and other details of the Products without notice.

4.2 If a Product is mistakenly listed at an incorrect price, Pricerite.com.hk reserves the right to decline or cancel any orders placed for product listed at the incorrect price.

4.3 The prices advertised on the Pricerite eShop are for shopping on Pricerite eShop only. The price of certain Product is subject to market fluctuation and is offered for guidance or reference only. The final selling price will be subject to order confirmation by Pricerite.com.hk.

4.4 In case of discrepancies between the on-line order records and the final sales memo issued by Pricerite.com.hk, final sales memo shall prevail.

4.5 Pricerite.com.hk may from time to time set credit limits for Customers and Pricerite.com.hk reserves the right to limit sales.

5. PAYMENT

5.1 Payment for Products ordered through Pricerite Hong Kong eShop can be made by credit card (Visa, MasterCard or American Express), balance in PayPal account, Apple Pay or member reward points of Pricerite Stores Limited.

5.2 Payment for Products ordered through Pricerite Macau eShop can be made by Visa or MasterCard or member reward points of Pricerite Stores Limited.

5.3 Gift certificates of Pricerite Stores Limited are not applicable to orders through Pricerite eShop.

5.4 Pricerite.com.hk may change at any time the payment method for Pricerite eShop without prior notice.

6. PRICERITE MEMBER CARD PROGRAM

6.1. Pricerite Member Card Program is provided and managed by Pricerite Stores Limited, please refer to Terms and Conditions for Pricerite Member Card Program for details. (P.S. link to Member Card T&C)

7. DELIVERY

7.1. Pricerite Hong Kong eShop will effect delivery to Hong Kong Island, Kowloon, the New Territories, some designated rural areas and the outlying islands of the Hong Kong Special Administrative Region. The delivery hours shall be between 9:00am to 8:00pm, Monday to Saturday.

7.2. Pricerite Macau eShop will effect delivery to Macau only. The delivery hours shall be between 9:00am to 6:00pm, Monday to Saturday.

7.3. No delivery services shall be available on Sunday and Public Holidays, and delivery will be delayed or cancelled when Typhoon Signal No. 8 or above or Black Rainstorm warning signal is hoisted on the scheduled delivery date or the day before. PSL shall contact customer to reschedule the delivery.

7.4. Truck parking must be permitted at the delivery location.

7.5. Additional charges will be applied for locations far away from town center or cannot be directly accessed by public transportations, such as buses or mini-buses.

7.6. Additional charge will be imposed if the delivery truck (5.5 tones or above) is not able to enter the main entrance of the delivery address, or if there are no lift facilities in the building of the delivery address or the lift facilities cannot be used or are not suitable for delivery. For purchase on Pricerite Macau eShop, deliveryman will move purchased Product up/down for a maximum of 8 floors.

7.7. Customers should receive the Products at delivery address specified on the order within delivery period after order confirmation. The delivery period for Pricerite Hong Kong eShop and Pricerite Macau eShop are 14 working days and 21 days respectively. If Customer fails to receive the purchased Products within the said period, Pricerite.com.hk shall charge the Customer an administration fee and a storage fee.

7.8. If Pricerite.com.hk has tried to deliver on agreed date and time but Customer fails to receive the Products, Pricerite.com.hk shall arrange redelivery and charge the Customer an additional delivery fee.

7.9. Pricerite Hong Kong eShop Customer shall extend delivery for a period not exceed 60 days from order confirmation while Pricerite Macau eShop Customer shall extend delivery for a period not exceed 80 days from order confirmation. Otherwise paid Products shall be deemed forfeited and Pricerite.com.hk shall not refund any paid amount to the Customer.

7.10. All deliveries shall be signed off by the Customer and the deliveryman of Pricerite.com.hk as acknowledgement of receipt. The Customer shall ensure that an authorized person to receive is present at the specified time of delivery at the Customer's address to receive the purchased Product. If no such person is present, the delivery shall be withdrawn and attempted at another time agreed. Pricerite.com.hk reserves the right to charge the Customer an additional delivery fee.

7.11. All additional fees, administration fees and storage fees should be paid to the deliveryman by cash upon delivery.

7.12. Customer / authorized recipient should carefully inspect the quantity and quality of the goods delivered before acknowledgement of receipt. Upon acknowledgement, Pricerite.com.hk shall be discharged from any liability for the sales.

7.13. Customer should ensure the purchased Products can be physically delivered to the delivery address and be assembled therein. Pricerite.com.hk bears no responsibility for any such failure.

7.14. Customer should take care of their own furniture, interior decoration, floor, wall and other properties during the delivery and/or assemble process. Pricerite.com.hk bears no responsibility for any damage caused.

7.15. Pricerite.com.hk shall use reasonable endeavours to deliver Products to the delivery address specified on the order but Pricerite.com.hk shall not be liable for any delays or non-delivery for causes beyond its control.

7.16. All orders are subject to confirmation of final availability and Pricerite.com.hk reserves the right to amend or reject the order in the event that any of the Products requested are unavailable. In the event that any ordered Products are unable to fulfill, Customer will be notified by phone or email before delivery.

7.17. Pricerite.com.hk reserves the right to decline delivery of the purchased Products to any Customer at its sole discretion absolutely.

8. STORE PICKUP

8.1. Only selected items on Pricerite Hong Kong eShop are available for store pickup service.

8.2. No change of pickup location and delivery method will be accepted once the order is submitted on Pricerite Hong Kong eShop.

8.3. A “ready for pickup” notification would be sent by email and SMS to customer’s registered email address and the phone number entered in shipping information during checkout. Customer should pickup the order within 3 days from the date of “ready for pickup” notification at the selected store during store operation hours.

8.4. When Customer pickup the order, Customer should provide the sales memo number and the phone number entered in shipping information during checkout for validation.

8.5. Customer should carefully inspect the quantity and quality of the goods before acknowledgement of receipt. Upon acknowledgement, Pricerite.com.hk shall be discharged from any liability for the sales.

8.6. Customer should pickup the order in one time by the end of pickup period. If the order has not been picked up in the pickup period, the order will be cancelled. A refund will be made to Customer in the form of member points to the registered account of that order within 7 working days.

9. VARIATION OF ORDER

9.1. No variation of order and delivery method will be accepted once the order is submitted on Pricerite eShop.

9.2. Pricerite.com.hk reserves the right to charge the Customer an administration fee in case Pricerite.com.hk accepts the request from Customer to vary.

9.3. If the Customer requests a variation to the order which Pricerite.com.hk accepts then the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final sales memo.

10. TITLE

10.1. Title to the Products shall remain vested in Pricerite.com.hk until Pricerite.com.hk received full payment of the price. Risk of the Products shall pass to Customer upon delivery of the Products.

11. RETURN POLICY

11.1. Refund and exchange will not be accepted for all purchased Products via Pricerite Macau eShop.

11.2. Customer can enjoy “30-Day Return and Exchange Guarantee” for purchased Products via Pricerite Hong Kong eShop. Below terms and conditions apply:

i. Customer should contact Customer Service Representatives to apply for return or exchange within 30 days from the date of the sales memo.

ii. Returned items must be unused, unopened, without any damages and scratches.

iii. Items can only be exchanged for the same model, color and size.

iv. Any promotional bonus such as free gifts, redeemed gifts, gift certificates, coupon or discounted items conditional upon the purchase of specific items, etc. must accompany the returned items for a refund. If Customer fails to return the promotional bonus or if the promotional bonus was used or damaged, Customer has to pay an equivalent amount as stipulated by Pricerite.com.hk.

v. When refund, Customer has to pay for the free service used during the purchase, including but not limited to delivery service.

vi. Refund will be made to Customer based on the purchase price after discounts and in the form of the original payment or as decided by Pricerite.com.hk. For credit card purchase, refund amount will be credited to the original credit card account used in the purchase. If Customer paid with coupons, Pricerite.com.hk will not re-issue the coupons to Customer.

vii. Refund amount will be the sum paid by the Customer for the items less the fee charged (if any) for processing the return request..

11.3. Exceptions to the Pricerite Hong Kong eShop’s ”30-Day Return and Exchange Guarantee”:

i. No return or exchange on textile items, bedding items, mattresses, glassware, fragile items, light bulbs, decorative lighting, fluorescent tubes, electric drills, drill bits, paint, plants, large electrical appliances, tailor-made items (including sofa, tailor-made furnirure, tailor-sized furniture, etc.), special ordered items (including electrical appliances, flooring order on request items, etc.), household service and items so specified on the sales memo.

ii. No return or exchange on items without all accompanying accessories, manuals and blank warranty cards.

iii. No return or exchange on large furniture items after goods receipt.

11.4. Customer should pay for the inspection fee, transportation fee or disassemble fee before Pricerite.com.hk perform on-site physical inspection or products collection.

11.5. Refund will take approximately 4-6 weeks’ processing time from the date of the refund memo issued by Pricerite.com.hk.

11.6. For items with inherent quality defects, customer should contact Customer Service Representatives within 7 days from the date of goods receipt. Inherent quality defects do not include the followings:

i. Measurement discrepancy (width, depth or height) within +/- 1 inch with mattresses or sofas arising from manufacturing process..

ii. Any difference between the product and the displayed item arising from the nature of materials, such as leather and wood pattern.

11.7. Pricerite.com.hk reserves all rights of final conclusions for any disputes or disagreements.

12. WARRANTY

12.1. Product warranty is only applicable to the Products purchased via Pricerite Hong Kong eShop.

12.2. Wooden furniture and sofa shall enjoy 6-month structural warranty; furniture fittings/ accessories shall enjoy 30-day guarantee; mattress and electrical appliances warranty is provided by individual suppliers.

12.3. Warranty period starts from the date of first purchase of the product. Customer is required to provide original sales memo to evidence the date of first purchase.

12.4. Product warranty will not cover:

i. Glass accessories; DIY furniture; sofa’s stuffing, fabrics, leather, stitches and seams; and products so specified on the sales memo.

ii. Damage caused by inappropriate assembly, use, storage; accidents; and normal wear and tear.

iii. Products that have been assembled, dismantled, altered or relocated by customer.

12.5. Pricerite.com.hk or its supplier shall at its sole discretion either to repair or to replace the defective products.

12.6. Warranty period of the repaired products or replacement shall be the balance of the warranty period from the date of first purchase.

12.7. Terms and conditions set by individual suppliers shall prevail. For details, please refer to warranty cards or contact the individual suppliers.

12.8. Customer should pay for the inspection fee before the request is processed. After inspection, Pricerite.com.hk or its supplier shall determine in its sole discretion whether the claim is valid under the warranty. If the claim is valid, paid inspection fee will be reimbursed to customer.

13. LIABLITY

13.1. The liability of Pricerite.com.hk (to the extent permitted by law) whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the purchased Products or any other breach of Pricerite.com.hk's obligations hereunder shall not in any event exceed an amount equivalent to the price of the purchased Products on the sales memo.

13.2. The Customer shall ensure that the purchased Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the purchased items. The Customer expressly acknowledges and agrees that Pricerite.com.hk assumes no obligation or liability for any advice or information given with the purchased Products and Pricerite.com.hk shall not be responsible for any inaccuracy or misstatement of any such information. The purchased Products shall be accepted by the Customer entirely at the Customer's own risk.

13.3. Pricerite.com.hk assumes no responsibility and should not be liable for any damage or loses arising out of transmission error or delay in transmission via internet or delay or omission in processing of Customers’ order.

13.4. Any failure or delay in exercising any right, power or remedy contained in the Terms & Conditions by Pricerite.com.hk shall not be deemed to be a waiver of such and any other right, power or remedy.

14. FORCE MAJEURE

14.1. If the performance by Pricerite.com.hk of its obligations is prevented by reason of "force majeure" (which shall include without limitation to prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of items or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Pricerite.com.hk), Pricerite.com.hk shall be excused from such performance to the extent of such prevention, and Pricerite.com.hk shall have no liability whatsoever towards the Customer.

15. VARIATION OF TERMS AND CONDITIONS

15.1. Pricerite.com.hk reserves the right to to cancel or vary these Terms and Conditions in accordance with the law without prior notice. Customer is reminded to review the Terms and Conditions prior to submitting any order. Once an order is placed, Customer is deemed to have accepted the Terms and Conditions prevalent at the time.

16. PREVALING LANGUAGE

16.1. These Terms and Conditions are written in both English and Chinese. In case of inconsistency, the English version shall prevail.

17. APPLICABLE LAW

17.1. These Terms and Conditions shall be constructed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”) and in case of dispute the Customer and Pricerite.com.hk shall submit to the exclusive jurisdiction of the courts of Hong Kong.