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PRICERITE STORES LIMITED (“PSL”)

Price Guarantee

Price Guarantee Terms and Conditions

  • 1.Price Guarantee applies only to:
    • i. Selling price of washing machine, fridge, air-conditioner and television; and
    • ii.Redemption price of Yale Digital Door Lock, EcoSink Kitchen Waste Processor, Panasonic Toilet Seat and Thermo Ventilator.
  • 2.In the event that customer finds a lower listed price from chain stores or department stores in Hong Kong after purchased from PSL for the same product, PSL will refund the price difference to customer.
    • i. Same product means product in new and unused conditions with the same brand, same model, same product specifications and same country of origin. Parallel imported product and displayed product are not eligible.
    • ii.Chain stores mean retailers with at least 20 shops in Hong Kong and each shop has area not smaller than 2000 square feet selling large electrical appliances.
    • iii.Comparable price excludes delivery fee, installation fee and any other fees.
    • iv.Comparable price does not include bundled price, redemption price and limited quantity offer.
    • v.Comparable price does not include prices that are not available to the general public, including but not limited to corporate price, group purchase price, member price and other specially negotiated prices.
  • 3.Customer should submit claim to PSL Customer Service Department before goods receipt. No claim is accepted after goods receipt.
  • 4.Only one claim is allowed per product purchased.
  • 5.Once the claim is validated, the product is no longer entitled to 30-Day Return and Exchange Guarantee.
  • 6.Refund will be made in the form of PSL gift certificate which is valid for 6 months for purchase at PSL stores.

Application Procedures

  • 1.Customer should submit claim to PSL Customer Service Department and provide evidence of the lower listed price from other Hong Kong chain stores or department stores.
  • 2.PSL will verify the price from the chain stores or department stores within 7 working days from receiving the claim. If the price verified by PSL is different from the price provided by the customer, the higher price will be used to calculate the price difference.
  • 3.Refund will be made within 4 to 6 weeks after the claim is validated.

Other Terms and Conditions

  • 1.PSL reserves the right to cancel or vary these terms and conditions in accordance with the law without prior notice.
  • 2.Any forbearance or failure or delay by PSL in exercising any right, power or remedy contained herein shall not be deemed to be a waiver of such and any other right, power or remedy.
  • 3.In the event of any dispute, the determination of PSL will be final.
  • 4.In the event that there is any inconsistency between the English and the Chinese version of this policy statement, the English version shall prevail.